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What to do with an IssueIt's so important to make sure you write down everything regarding the issue. Record the date & time and the content of every conversation, letter and interaction.
Remember your attitudeRemember that your attitude effects 90% of the out come of any discussion. Remain calm but firm when talking and don't let anyone bait you into getting angry and losing your focus.
Get other people involvedWhen discussing issues with people, it is wise to have someone else present to help refocus the conversation if it gets off base. They can also be helpful in taking notes. Remember to acknowledge your feeling about the issue, but remain focused on finding a resolution.
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